Contact: hello@nadiawire.com
CVR: 40081275
Care & use
Always read through a product’s ”care” section before using or treating your Nadia Wire item, in order to avoid any unnecessary wear and tear. If any wear and tear occurs while using, it is not required from Nadia Wire to repair, exchange or refund. Please be aware that knitwear in general is sensitive to pull outs. These can be caused by keychains, zippers, jewellery or any other sharp edges, which may lead to holes.
Cancel an order
If you wish to cancel your order, please reach out to us no later than 24 hours after the placement of your order, so we will be able to stop the production in time and therefore avoid wasting our resources. If you wish to change you order the same rule apply.
Reach out to us at hello@nadiawire.com.
Payment
We receive online payments with: Visa, Mastercard, Apple Pay, Mobilepay and Paypal. Payment will be deducted from your account after placed order unless otherwise agreed or stated in your order. As soon as the payment has been received, we will start the production of your order. When paying with Visa Electron and Mastercard Debit, which are debit cards, the payment will be reserved in your account in accordance with the terms of your card until we withdraw or reject the payment. All amounts on the website include VAT.
The website uses the following currencies for pricing: DKK, EUR, USD
We use a secure payment server that encrypts all information with SSL protocol which means your data is secure and can not be read by other outsiders.
Shipping & Pick Up
We ship worldwide and ship with either GLS, UPS or DHL. The customers always pays for any shipping tariffs or duties.
It is also possible to pick up your order Showroom in Søborg at Vandtårnsvej 104 between 10.00-17.30 (weekdays only). Please email us before
Made to order products: Please note that all products are made-to-order and that the production time may vary from product to product. The production time is specified in each product’s description in the ”Production time” section. If an order consists of two items or more with different production windows, then always count on the longest production time. Be aware that holidays might prolong the production time. All made to order items are shipped after the production time.
Archive products: Will be shipped within 24 hours after placing your order. But please note we only ship products from Monday until Friday between 9.30 am and 5.30 pm, if you order is placed during the weekend then it will be shipped on the following Monday.
You will receive an email when your order has been shipped or when it is ready to be pick-upped at Nadia Wire. Please note pick-up must take place within 14 days unless other is agreed on.
Return & Refund Policy
There is a 14-day full right of withdrawal on items purchased on the website unless otherwise agreed or stated in your order. The 14 day period starts on the day the order is delivered to your home or parcel shop. You will bear any return costs yourself. Requests for returns must be notified to us by email and the return must be shipped or delivered to us no later than 14 days after receipt. All returns must be delivered to Nadia Wire at our head office:
Vandtårnsvej 104, 2860 Søborg, Denmark
Requests for returns must be sent by e-mail to hello@nadiawire.com
The refund will be transferred to you, after we have received and inspected the items. You must return the items in the same condition that you have received it.
Archive Products
Archive products are sold at a reduced price due to small imperfections might occur in the items, such as repaired holes and yarn pull-outs etc. There is no production time for Archive products, since it comes from our small stock of samples and returns.
The condition of the item upon return
You are liable for the deterioration of the value of the item, which is due to handling other than what is necessary to determine the item’s nature, properties and function. This means that you must try the item in the same way as if you were shopping in a physical store.
If the item has been tested in addition to what is described above, it is considered used and of impaired value. This means that if you return the purchase, you will receive a small part or none of the purchase amount back. It is up to you to assess the condition of the item.
Right of complaint
There is a 2-year right to make a complaint about products in accordance with the Danish Sales Act. The right of complaint applies to all errors in software, material and manufacturing. Complaint regarding defects must be reported within two months after receipt of the goods unless otherwise agreed. We refund reasonable shipping costs. The complaint is dropped due to incorrect or unusual operation of the product. Covers the return costs to a reasonable extent.
Upon return, contact the company at hello@nadiawire.com.
Complaints are not received if these have been sent on COD.
Customer & Privacy Policy
We do not resell personal information and do not pass on your personal information to others, they are only registered in our customer directory. You can have your information deleted at any time.
In order for you to enter into an agreement with, we need the following information:
– Name
– Address
– Phone number
– Email address
We register your personal information for the purpose of being able to deliver the item to you. The personal information is registered with and stored for up to five years, after which the information is deleted. When personal information is collected via our website, we ensure that it is always done by giving your express consent, so that you are informed of exactly what information, collected and why. The director and the employees of have access to the information that is registered about you.
The data controller in is: We do not store and transmit customer information encrypted. As registered with, you always have the right to object to the registration. You also have the right to insight into what information is registered about you. You have these rights according to the Personal Data Act and inquiries in connection with this are directed to.
Cookies
Cookies are used for the purpose of optimizing the website and its functionality, and thus making the visit as easy as possible for you. You can delete cookies from your computer at any time, see the instructions on Webshop Cookies and Privacy Policy.
Log statistics
We use a log statistic, which means that a statistics system collects information that can give a statistical picture of how many visitors we have, where they come from and where on the website it is left, etc. The log statistics are used only for the purpose of optimizing’s website.
Consumer protection
Read more about your protection as a consumer when you buy via a PensoPay payment solution: https://pensopay.com/mere/forbrugerbeskyttelse/
Opportunities for appeal
In the event of a complaint, our e-mail address must be stated: as well as the website where you purchased the item. A complaint about a product or service can be submitted to the Center for Complaint Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg.
You can complain to the Center for Complaint Resolution via the Complaints Portal for the House of Boards. For EU citizens outside the EU, complaints must be sent via the EU Commission’s online complaint platform. ec.europa.eu