Contact: hello@nadiawire.com
CVR: 40081275

 

Care & use

Always read through a product’s ”care” section before using or treating your Nadia Wire item, in order to avoid any unnecessary wear and tear. If any wear and tear occurs while using, it is not required from Nadia Wire to repair, exchange or refund. Please be aware that knitwear in general is sensitive to pull outs. These can be caused by keychains, zippers, jewellery or any other sharp edges, which may lead to holes.

 

Payment

We receive online payments with: Visa, Mastercard, Apple Pay, Mobilepay and Paypal. Payment will be deducted from your account after placed order unless otherwise agreed or stated in your order. As soon as the payment has been received, we will start the production of your order. When paying with Visa Electron and Mastercard Debit, which are debit cards, the payment will be reserved in your account in accordance with the terms of your card until we withdraw or reject the payment. All amounts on the website include VAT.

The website uses the following currencies for pricing: DKK, EUR, USD
We use a secure payment server that encrypts all information with SSL protocol which means your data is secure and can not be read by other outsiders.

 

Shipping & Pick Up

We ship worldwide and ship with either GLS, UPS or DHL. The customers always pays for any shipping tariffs or duties. 

It is also possible to pick up your order Showroom in Søborg at Vandtårnsvej 104 between 10.00-17.30 (weekdays only). Please email us before 

Made to order products: Please note that all products are made-to-order and that the production time may vary from product to product. The production time is specified in each product’s description in the ”Production time” section. If an order consists of two items or more with different production windows, then always count on the longest production time. Be aware that holidays might prolong the production time. All made to order items are shipped after the production time. 

Archive products: Will be shipped within 24 hours after placing your order. But please note we only ship products from Monday until Friday between 9.30 am and 5.30 pm, if you order is placed during the weekend then it will be shipped on the following Monday. 

You will receive an email when your order has been shipped or when it is ready to be pick-upped at Nadia Wire. Please note pick-up must take place within 14 days unless other is agreed on.

 

Return & Refund Policy

There is a 14-day full right of withdrawal on items purchased on the website unless otherwise agreed or stated in your order. The 14 day period starts on the day the order is delivered to your home or parcel shop. You will bear any return costs yourself. Requests for cancellation must be notified to us no later than 14 days after delivery and the return must be shipped or delivered to us no later than 14 days after receipt. All returns must be delivered to Nadia Wire at our head office:

Vandtårnsvej 104, 2860 Søborg, Denmark

Requests for the use of the right of withdrawal must be sent by e-mail to hello@nadiawire.com.

The refund will be transfer to you after we have received and inspected the returned items. You must return the item in the same condition that you have received it. 

 

Archive Products

Archive products are sold at a reduced price due to small imperfections might occur in the items, such as repaired holes and yarn pull-outs etc. There is no production time for Archive products, since it comes from our small stock of samples and returns. 

 

The condition of the item upon return

You are liable for the deterioration of the value of the item, which is due to handling other than what is necessary to determine the item’s nature, properties and function. This means that you must try the item in the same way as if you were shopping in a physical store.

If the item has been tested in addition to what is described above, it is considered used and of impaired value. This means that if you return the purchase, you will receive a small part or none of the purchase amount back. It is up to you to assess the condition of the item.

 

Right of complaint

There is a 2-year right to make a complaint about products in accordance with the Danish Sales Act. The right of complaint applies to all errors in software, material and manufacturing. Complaint regarding defects must be reported within two months after receipt of the goods unless otherwise agreed. We refund reasonable shipping costs. The complaint is dropped due to incorrect or unusual operation of the product. Covers the return costs to a reasonable extent.

Upon return, contact the company at hello@nadiawire.com.
Complaints are not received if these have been sent on COD.